TERMS OF SERVICE – ARKAYA CANDLES

Last updated: August 19, 2025

 

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OVERVIEW

This website is owned and operated by Arkaya Candles, a handcrafted candle brand based in New Delhi, India. Throughout the site, the terms “we”, “us”, and “our” refer to Arkaya Candles. By visiting our site, browsing content, purchasing products, or interacting with us in any manner, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”).

These Terms apply to all users of the site including browsers, buyers, suppliers, merchants, collaborators, or anyone who accesses any portion of our website.

If you do not agree with all the terms and conditions, you must immediately discontinue the use of our site and services.

We may update, revise, or replace any part of these Terms at our sole discretion without prior notice. Your continued use of the website constitutes your acceptance of such changes. Please review this page periodically.

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SECTION 1 – ELIGIBILITY & ACCOUNTABILITY

• By accessing or using our website, you confirm that you are at least 18 years of age and are legally capable of entering into a contract under Indian law.
  

• You are responsible for maintaining the confidentiality of your login credentials and restricting access to your account.
  

• You agree to provide current, complete, and accurate order and account information at all times.
  
  

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SECTION 2 – USE OF WEBSITE

• You may not use our products or services for any unlawful or unauthorized purpose.
  

• You agree not to transmit any malicious code, virus, or harmful software that could disrupt our website.
  

• Any attempt to hack, tamper, or interfere with the functionality of our website is prohibited and will result in legal action.
  

• Spamming, fake reviews, and misuse of offers, coupons, or referral codes are strictly prohibited.
  
  

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SECTION 3 – PRODUCT AVAILABILITY & DESCRIPTIONS

• All products listed are handcrafted in limited batches and may go out of stock without notice.
  

• While we aim for accuracy in product descriptions, there may be slight differences in color, fragrance strength, weight, size, texture, or aesthetic details. These are natural traits of artisanal, hand-poured candles and are not considered defects.
  

• We do not guarantee that your device’s display of any color will be accurate.
  
  

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SECTION 4 – PRICING, BILLING & MODIFICATIONS

• Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  

• We reserve the right to modify prices or discontinue products at any time without notice.
  

• In the event of a pricing or typographical error, we reserve the right to cancel the order, even if payment has been received.
  

• Promotional offers or discounts are subject to change or cancellation without prior notice.
  
  

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SECTION 5 – SHIPPING, DELIVERY & ORDER FULFILLMENT

• We ship pan India via trusted third-party courier partners.
  

• Standard delivery time is 4–6 business days from the date of dispatch.
  

• Delays may occur due to national holidays, weather conditions, festivals, strikes, courier partner delays, or unforeseen operational issues.
  

• Once the product is dispatched, Arkaya Candles is not responsible for any delay or damage caused during transit.
  

• Customers must provide complete and accurate shipping details. Incorrect information may result in failed deliveries or extra charges.
  
  

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SECTION 6 – RETURNS, EXCHANGES & REFUNDS POLICY

• We do not accept returns, exchanges, or refunds under any circumstances.
  

• Once an order is placed, it cannot be modified, canceled, or refunded, even if not yet dispatched.
  

• Returns will not be entertained for:
  

• Change of mind
  

• Personal dislike of fragrance or design
  

• Minor imperfections or color variations
  

• Delayed courier delivery
  
  

• In rare cases where a completely incorrect product is shipped, customers must contact us within 24 hours of delivery with clear photo evidence. Arkaya Candles retains sole discretion in resolving such issues.
  
  

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SECTION 7 – ORDER CANCELLATIONS (BY ARKAYA)

We may cancel orders at our sole discretion, without prior justification, in scenarios such as:

• Suspected fraud or abuse
  

• Non-payment or payment issues
  

• Incorrect or suspicious shipping details
  

• Product unavailability
  

• If we choose not to fulfill the order for any reason
  
  

Refunds (if applicable) will be initiated within 7–10 business days to the original payment method.

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SECTION 8 – PRODUCT CARE & SAFETY

• Our candles are crafted for safe, domestic use only. Please follow all safety instructions mentioned on the product label or website.
  

• Keep candles away from children, pets, curtains, and anything flammable.
  

• Always place candles on a heat-resistant surface and never leave burning candles unattended.
  

• We are not responsible for any accidents or damages caused due to misuse of our products.
  
  

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SECTION 9 – INTELLECTUAL PROPERTY

• All content on this website including product images, names, candle designs, packaging, videos, logos, text, website layout is the exclusive intellectual property of Arkaya Candles.
  

• No individual or business may reproduce, resell, republish, or use any content from this website without written consent from Arkaya Candles.
  

• Legal action will be initiated against unauthorized usage, impersonation, plagiarism, or infringement.
  
  

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SECTION 10 – RESTRICTIONS ON USE

• Reselling Arkaya Candles products without written agreement is not permitted.
  

• Collaboration or bulk purchase for events, weddings, or corporate gifting must be discussed via email beforehand.
  

• We reserve the right to blacklist users or block access to our website if we find policy violations or repeated misuse.
  
  

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SECTION 11 – LIABILITY LIMITATIONS

• Arkaya Candles shall not be liable for:
  

• Customer dissatisfaction
  

• Courier delays or non-deliveries
  

• Allergic reactions or sensitivities to fragrances
  

• Indirect, incidental, or consequential damages from the use of our website or products
  
  

• Our maximum liability is limited to the amount paid for the product.
  
  

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SECTION 12 – INDEMNIFICATION

You agree to indemnify and hold harmless Arkaya Candles, its founders, employees, affiliates, and suppliers from any claims or damages arising from:

• Your breach of these Terms
  

• Your violation of any law or third-party rights
  

• Your misuse of our products or website
  
  

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SECTION 13 – FORCE MAJEURE

We are not responsible for any failure or delay in performance resulting from causes beyond our control, including but not limited to:

• Acts of God
  

• Natural calamities
  

• War, riots, or terrorism
  

• Strikes or lockdowns
  

• Government regulations
  

• Epidemics or pandemics
  

• Courier network failures
  
  

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SECTION 14 – GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of India.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

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SECTION 15 – CONTACT DETAILS

For any concerns, queries, or legal correspondence:

Arkaya Candles
Mehrauli, South Delhi, India - 110030
arkayabymansi@gmail.com
+91-9988424283