CONTACT US – ARKAYA CANDLES (OFFICIAL)

At Arkaya Candles, we believe in clarity, accountability, and prompt assistance.

Every query is handled directly by our internal support team to ensure accurate and verified resolutions. Please read carefully before contacting us.

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📩 Official Email Support

Arkayabymansi@gmail.com

For all communication, including order assistance, product inquiries, collaborations, or wholesale requests, this is the only official contact channel.

Please include the following details for faster resolution:

• Full Name (as on order)

• Order ID

• Registered Email / Phone Number

• A clear description of your concern

⏳ Response Time: 24 business hours (Monday–Friday)
Messages without complete details may face delays in response.

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🕒 Support Hours

Monday to Friday: 11:00 AM – 5:00 PM (IST)
Saturday-Sunday & Public Holidays: Closed

Queries raised outside support hours are attended to the next business day.

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📦 Order & Delivery Assistance

For delivery tracking or shipment-related issues:

• Ensure you have completed the mandatory verification steps as per our Shipping & Delivery Policy.

• Provide the two required proof videos (if related to damage/tampering) and contact us within the specified timeline.

Claims outside the defined 30-minute or policy window will not be accepted under any circumstance.

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🏢 Business Location

Arkaya Candles
South Delhi, Delhi, India

Please note: Arkaya Candles operates as an online-only brand.

There is no physical store or walk-in facility available for customers.

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📲 Social Media

Follow our journey and new launches:
Instagram: @arkaya.candles

For safety and verification, we do not take orders or process claims via DMs.
All official communications must go through our verified email only.

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💬 Important Disclaimer

• Any communication outside our official email address is considered invalid.

• False, incomplete, or manipulated claims are subject to permanent customer blacklisting and legal escalation under our fraud protection policy.

• Arkaya Candles reserves full rights to refuse service or communication if policy guidelines are not followed.

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❤️ With Light, Warmth & Integrity

Team Arkaya Candles
Every candle is crafted with intention — every response is backed by honesty.