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Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY – ARKAYA CANDLES

Last Updated: August 19, 2025

Welcome to Arkaya Candles. This comprehensive Shipping & Delivery Policy outlines how we handle order processing, shipment, courier handover, delivery timelines, shipping charges, and responsibilities associated with your purchase. By placing an order with Arkaya Candles through our website (arkayacandles.com) or any other official platform, you agree to the terms and conditions mentioned below.

SECTION 1: OVERVIEW

Arkaya Candles is committed to ensuring a smooth, reliable, and transparent shipping experience for all our valued customers. We understand that timely delivery is as important as the quality of our handcrafted candles. This document aims to explain in detail the various stages your order goes through, including processing, dispatch, and final delivery, along with what to expect in rare or special scenarios.

This policy applies to:

  • All prepaid orders placed via our official website.

  • Deliveries made within India.

  • Products listed under Arkaya Candles (no third-party fulfillment).

SECTION 2: SERVICE AREA – WHERE DO WE SHIP?

We currently ship to over 20,000+ serviceable PIN codes across India through a network of trusted courier partners. Whether you’re located in a major metro city or a tier-2 or tier-3 town, we ensure timely delivery provided your PIN code is supported.

Currently, we do not ship internationally. We are working to expand global delivery options in the near future.

SECTION 3: ORDER PROCESSING TIMELINE

At Arkaya Candles, every order is processed with utmost priority and care. Below is the exact flow of what happens after you place an order:

  1. Order Received: The moment you complete your purchase on our website, we initiate a confirmation process.

  2. Order Verification: Our team validates order details, payment status, and product availability.

  3. Processing Time: We process all orders within 24 hours (excluding Sundays and public holidays).

  4. Order Packing: Our candles are securely packed using protective, eco-conscious materials to avoid damage.

  5. Dispatch: After successful processing, the order is handed over to our courier partner within 24 hours.

Total Time Before Shipment: Up to 48 hours from the time of order placement (usually faster).

SECTION 4: SHIPPING TIMELINE (AFTER DISPATCH)

Once your order is dispatched from our warehouse, the delivery timeline depends on your location and courier network efficiency:

Location Type Estimated Delivery Time
Metro Cities 3–4 Business Days
Tier 1 & Tier 2 Cities 4–5 Business Days
Remote/Rural Areas 5–6 Business Days

Total Estimated Time from Order to Delivery: 5–7 business days.

Note: Deliveries are only scheduled on business working days (Monday to Saturday).

SECTION 5: SHIPPING CHARGES

At Arkaya Candles, we offer a fair and transparent shipping fee structure:

Order Value Shipping Charges
₹1,100 and above FREE Shipping
Below ₹1,100 ₹100 Flat Rate

Shipping charges (if applicable) are added at the time of checkout and clearly mentioned before payment is made.

SECTION 13: WRONG PRODUCT RECEIVED

We are a 100% prepaid store. This means:

  • We do not offer Cash on Delivery (COD).

  • All payments must be completed online at the time of order using secure gateways like Razorpay, UPI, Net Banking, Credit/Debit Cards, or Wallets.

Why no COD?

  • To maintain hygiene, reduce failed delivery attempts, and support efficient logistics.

  • To protect our handcrafted inventory from unnecessary handling or return.

SECTION 7: COURIER PARTNERS

We have partnered with reliable logistics providers across India, including:

  • Delhivery

  • Shiprocket

  • DTDC

  • Bluedart

  • Ekart

  • Xpressbees and more.

Our system automatically assigns the best available courier partner based on your location, delivery speed, and service quality.

SECTION 8: TRACKING YOUR ORDER

Once dispatched, you will receive an email and/or WhatsApp message containing your shipment tracking ID and courier details.

Track your package by:

  • Clicking on the tracking link provided in footer

  • Visiting the courier’s official website and entering your tracking ID

Tracking information may take up to 24 hours to be updated after dispatch.

If tracking details are not showing or you face any confusion, feel free to email us at arkayabymansi@gmail.com or WhatsApp us at +91-9988424283.

SECTION 9: DELIVERY ATTEMPTS

Courier partners usually make 2–3 delivery attempts. If no one is available at the delivery address or if the address is incomplete:

  • The courier may return the package to us.

  • Re-delivery may require extra shipping fees.

  • If returned, the customer must contact us within 3 days to arrange re-shipping.

No refund will be made for unclaimed orders.

SECTION 10: DAMAGE DURING TRANSIT

All Arkaya Candles are packed with extra protection, but in rare instances of damage:

  1. Take clear photos of:

    • Outer box

    • Damaged product

    • Product label with tracking ID

  2. Email us at arkayabymansi@gmail.com within 24 hours of receiving the parcel.

Our team will assess the damage and respond with a solution within 2–4 business days. Resolutions may include:

  • Replacements

  • Partial refunds

  • Discount codes (on a case-by-case basis)

Please Note:

  • Minor melting, scent differences, or outer scratches caused by shipping are not eligible for replacement.

SECTION 11: DELAYED OR FAILED DELIVERY

We are not liable for delays caused due to:

  • Inaccurate address or phone number

  • Unavailability of the customer

  • Courier partner delay due to weather, strikes, or public holidays

  • Force Majeure events (natural disasters, pandemics, etc.)

In such cases, we will support the customer in liaising with the courier partner.

SECTION 12: SPECIAL FESTIVE SEASON NOTICE

During peak seasons like Diwali, Raksha Bandhan, Christmas, New Year, etc., order volumes increase significantly. Delivery may take additional 2–3 working days.

We advise customers to place orders well in advance during festivals.

SECTION 13: WRONG PRODUCT RECEIVED

In case you receive an item different from your order:

  • Take unboxing photos and share details within 24 hours

  • We will review your complaint and send the correct item (if verified)

Returns or replacements will not be issued for:

  • Dislike of fragrance

  • Size not matching expectation

  • Change of mind

  • Minor cosmetic flaws (as these are handmade products)

SECTION 14: BULK OR CUSTOM ORDERS

For corporate gifting, wedding favors, or bulk orders:

  • Contact us at least 10–14 days in advance

  • Shipping timelines and costs may differ

  • We offer express logistics or scheduled delivery for such orders on request

SECTION 15: YOUR RESPONSIBILITY AS A CUSTOMER

To ensure smooth delivery, you must:

  • Provide correct, complete shipping details

  • Answer courier calls for delivery

  • Accept delivery at the provided address

Arkaya Candles is not responsible for orders lost due to errors in shipping information provided by the customer.

SECTION 16: CONTACT INFORMATION

For shipping-related support:

Please include your Order ID and registered email/phone number for faster assistance.

SECTION 17: POLICY CHANGES

Arkaya Candles reserves the right to update or change this Shipping & Delivery Policy at any time without prior notice. Updates will be posted on this page, and your continued use of our services implies agreement.

Thank you for trusting Arkaya Candles. We promise to deliver not just a candle, but a carefully wrapped piece of joy to your doorstep.

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